Welcome to the Credit & Collections Service GmbH website. In the following, we inform you about the type, scope and purposes of the processing of your personal data as well as your rights.
We process your personal data exclusively within the framework of the statutory data protection regulations. However, data protection is for us more than just a legal obligation. In fact, living data protection is a customer-oriented quality feature and enjoys the highest priority at Credit & Collections Service GmbH.
Responsible: | Credit & Collections Service GmbH, Daniel-Goldbach-Str. 17-19, 40880 Ratingen, Email: kontakt@creditcs.de |
|---|---|
Legal representatives: | Managing Directors: Sven-Moritz Becker, Farhat Afzalzada |
Data protection officer: | Data protection officer of Credit & Collections Service GmbH, Daniel-Goldbach-Str. 17-19, 40880 Ratingen, datenschutz@ingenico.com |
1. Categories of data that are processed
Data categories: | Processing purposes: | Legal basis: | Storage duration: |
|---|---|---|---|
Name and contact details, information about your concern | § Contact initiation § Processing of your request § Initiation of a contract and, if applicable, conclusion of the contract | § Art. 6(1) sentence 1 lit. b) and f) GDPR | § Max. 1 year § In the case of contract conclusion: retention until the end of the contractual relationship and the expiration of corresponding retention periods |
Server log data: IP address, website usage data (log data about website accesses or file requests, e.g., name of the requested file, date and time of the request, amount of data transferred) and device information (e.g., operating system, browser type and version), cookie information in session cookies | § Network communication § Functionality and security of the website § Fault and error detection and remediation | § Art. 6(1) S.1 lit. f) GDPR § The legitimate interest in the temporary storage of log data (server log files) and session cookie information lies in our interest in an efficient and secure provision of our website. | § 7 days § If further retention is necessary for evidential purposes, deletion occurs after final clarification of the incident § Session cookies are automatically deleted after the end of the browser session |
2. Data recipients
Personal data is disclosed for the purposes of providing our website in particular to the following data recipients: hosting service providers, data center operators.
3. Data transfer to third countries
☒ No
☐ Yes
4. Rights of data subjects
Legal data subject rights: | Content: | Legal basis: |
|---|---|---|
§ Access | Right to be informed about the personal data concerning you that is processed and further information regarding the processing of your data (e.g., purposes of processing, data recipients). | |
§ Rectification | Right to rectify inaccurate personal data concerning you or to complete incomplete personal data. | |
§ Erasure (“Right to be forgotten”) | Right to erase your personal data under certain conditions (e.g., purpose fulfilled, withdrawal of consent). | |
§ Restriction of processing | Right to restrict the processing of your personal data under certain conditions (e.g., disputed accuracy of the data during the verification period). | |
§ Data portability | Right to receive the personal data you provided in a structured, common and machine-readable format, in order to transmit the data to another controller or to have the data transmitted directly to another controller, where technically feasible, under certain conditions. | |
§ Right to object | Right to object to the processing of your personal data under certain conditions. | |
§ Right to lodge a complaint with a competent supervisory authority | Right to file a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data violates the GDPR. This can be exercised, for example, with the supervisory authority responsible for Credit & Collections Service GmbH: The North Rhine-Westphalia Data Protection and Information Freedom Commissioner, Kavalleriestr. 2-4, 40213 Düsseldorf, https://www.ldi.nrw.de/ . | |
§ Right of withdrawal | Right to withdraw consent to the processing of your personal data at any time with effect for the future. |
To exercise the statutory data subject rights and for all other questions regarding data processing, please use our privacy contact form.
5. Further information on data processing
Additional sections and details may be provided in the original language.
6. TLS encryption
For security reasons and to protect the transmission of confidential content you send to us, our website uses TLS encryption. This means that data transmitted by you through this website is not readable by third parties. You can identify an encrypted connection by the "https://" address bar of your browser and by the lock symbol in the browser's address bar. Further information about processing and storage duration can be found under section 1. Categories of data processed.
7. Information on data processing by the Credit & Collections Service GmbH for end customers (cardholders/debtors) in accordance with Art. 13, 14 GDPR
Download: Information on data processing
As of
10.2025
Would you like to learn more about us, our services or our way of working?
We are available at any time!
+49 2102 - 77 04 166
kontakt@creditcs.de
Daniel-Goldbach-Str. 17-19
40880 Ratingen
Our business hours are:
Monday to Friday: 8 to 16 o'clock