Fair. Transparent.
Solution-oriented.
We help businesses and customers resolve outstanding payments in a straightforward, fair- and respectful way. Our work is reliable, experienced, and guided by empathy and clear processes.
Have you been contacted by us?
Don't worry – we'll help you resolve the matter quickly and easily
When paying by girocard (formerly EC card), a direct debit may be reversed - for example, if there are insufficient funds in the account. In such cases, the merchant instructs us to handle the outstanding amount.
There is no need to worry. Please first check your account and contact us if you have any questions. Together, we will find a quick and simple solution to settle the outstanding amount smoothly.
More information can be found in our Frequently Asked Questions.
Our process at a glance
1. 1-cent transfer
We notify you via a 1-Cent credit, including all key details in the payment reference.
2. Data inquiry
If you do not respond, as a debt-collection agency we are permitted to request your contact details from your bank.
3. You will receive mail
You will receive an official letter with all the details of the claim and our contact information.
4. Payment & completion
Simply transfer the outstanding amount – quickly, transparently and hassle-free.
Our Commitment
We believe in open, equal communication – with businesses as well as consumers. We can only resolve outstanding payments sustainably when all parties are treated fairly.
That is why we focus on transparency, respect and solutions that work for both sides.